ISO 9001 Section 6
Resource Management
ISO 9001 Section 6 - Resource Management
6.1 Provision of Resources
Before you can give the customer what they want you need to get some
stuff to accomplish the work. This stuff is called resources and includes people, equipment, machines, materials,
facilities, etc. However, since companies have a limited amount of money. Management has to find a balance between
what you want and what you can afford and still satisfy the customer. This is one of the really fun management jobs
of trying to balance need with capital.
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Awareness and Training
Resources include people and people need to be trained to run their
processes. We need to make sure that we have the right number of good people and that they are trained good enough
to handle the operation.
A job assessment needs to be done so we know what training and
experience the people require.
Records of all this has to be kept so you can prove they are
competent to do the work.
6.3 Infrastructure
It’s not enough to have good people. It’s a great start, but they
need all the tools, equipment, etc. to perform the job correctly.
6.4 Work Environment
People work better when they are in a good environment. This means
good housekeeping, clean breakrooms and restrooms. Hearing and other personal protective gear should be provided.
Basically, anything that makes for good working conditions.
Work environment also includes the culture of the work place
including such things as:
Additional Information
Resources
ISO 9001 Section 4: Quality
Management
ISO 9001 Section 5: Management
Responsibility
ISO 9001 Section 7: Product
Realization
ISO 9001 Section 8: Measurement,
Analysis and Improvement
What are Quality Management
Systems?
What is ISO 9000?
What is ISO 9001?
What is ISO 9004?
What is ISO 19011?
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