Global 8D
Root Cause Analysis
 Global and Not Local
Global 8D is similar to the standard 8D method used for product and
process
defects. However, Global 8D works at the Quality Management System (QMS) level.
Data shows that 75% to 80% of recurring problems stem from the QMS level. Root cause analysis
and problem solving at the process level won’t fix the chronic system level problem.
Beyond the
immediate problem
The Global 8D method looks beyond the immediate cause and process to assess
why problems work their way into our operations. This is a "must learn" technique for those companies
experiencing recurring customer complaints and returns.
Allocate
Enough Time
Global 8D requires more time to complete than
the standard 8D or the 5 Why methods. Systemic root causes lay at a higher level of the system than the operation
or process root causes, therefore, allow additional time for investigation of the problem.
The Global 8D method needs a knowledgeable team
with the allocated time and authority to solve the problem and implement a solution. If the root cause lays at the
quality system level, the team may need to be members of management.
This class be presented at your facility for as
little as $54.00/person. Travel expenses not included.
QMS
Standards
This method complies with the corrective action requirements of ISO 9001,
ISO/TS 16949, AS9100 and many other quality standards.
Course
Content
·
INTRODUCTION AND OVERVIEW
·
USING THE TEAM APPROACH
· DESCRIBING THE
PROBLEM
· IMPLEMENTING CONTAINMENT
ACTION
· DEFINING ROOT CAUSE
· VERIFYING CORRECTIVE ACTION
· IMPLEMENTING PERMANENT
ACTIONS
· PREVENTING RECURRENCE
· WORKSHOPS
· CEU and RU credits are awarded
Additional Resources
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