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6.1 Provision of Resources
Before you can give the customer what they want you need to get some
stuff to accomplish the work. This stuff is called resources and
includes people, equipment, machines, materials, facilities, etc.
However, since companies have a limited amount of money. Management
has to find a balance between what you want and what you can afford
and still satisfy the customer. This is one of the really fun
management jobs.
6.2 Human Resources
6.2.1 General
6.2.2 Competence, Awareness and Training
Resources include people and people need to be trained to run their
processes. We need to make sure that we have the right number of
good people and that they are trained good enough to handle the
operation.
A job assessment needs to be done so we know what training and
experience the people require.
Records of all this has to be
kept so you can prove they are competent to do the work.
6.3 Infrastructure
It’s not enough to have good people. It’s a great start, but they
need all the tools, equipment, etc. to perform the job correctly.
6.4
Work Environment
People work
better when they are in a good environment. This means good
housekeeping, clean breakrooms and restrooms. Hearing and other
personal protective gear should be provided. Basically, anything
that makes for good working conditions.
More information on these pages
Clause 4
Clause 5
Clause 7
Clause 8
Online
ISO 9000 Introduction Course
Auditor Training:
Classroom
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Auditor Training
Courseware
What
is a Quality Management System?
What is ISO 9000?
What is ISO 9004?
What is ISO 19011?
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