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4.1 General Requirements
The important tasks in
your company must be identified and then the sequence they occur.
This must include those tasks that you farmed out to other companies
(sub-contractors).
When you can perform all
these tasks correctly the first time you have an effective quality
management system.
You will also need to
monitor and measure these operations and record the information from
time to time. This tells you how the operation is doing.
If things
aren’t going according to plan, action is needed to fix it.
4.2
Documentation Requirements
4.2.1 General Requirements
4.2.2 Quality Manual
The general basis of a
quality management system is the quality manual. It describes the
important tasks and how they work together. You don’t want repeat
the wording of the standard. This doesn’t provide anyone with
helpful information about your management system. And, they probably
wouldn’t read it anyway.
The quality
manual can have the six (6) required procedures included in it. Most
companies don’t include them, so they just list the procedures in
the manual. This tells people they exist and what they are about.
4.2.3 Control of Documents
4.2.4 Control of Records
Make
instructions available for as long as they are needed to help people
do their job. Keep these instructions up-to-date. Keep records of
the controlled documents including the document title, revision date
and/or level. The list can be used by anyone who needs to determine
if the document they have is the current and correct one.
Determine
what records are needed to prove what was done and it was done
correctly. Records are a critical part of the QMS. They are the hard
evidence that the required activities have been completed.
More information on these pages
Clause 5
Clause 6
Clause 7
Clause 8
Online
ISO 9000 Introduction Course
Auditor Training:
Classroom
Online
Auditor Training
Courseware
What
is a Quality Management System?
What is ISO 9000?
What is ISO 9004?
What is ISO 19011?
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