ISO 9000 refers to the family of documents
controlled by the International Organization for Standardization
(ISO) in Geneva, Switzerland. This standard is among ISO's most
widely known standards ever. Nearly 900,000 organizations in
161 countries have certified to the standard. It has become
an international reference for quality management requirements in
business-to-business dealings.
The ISO 9000 family is focused "quality management". This means what
the organization does to fulfill:
· the customer's quality requirements, and
· applicable regulatory requirements, while aiming to
· enhance customer satisfaction, and
· achieve continual improvement of its performance in pursuit of
these objectives.
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The ISO 9000 document doesn't contain any requirements. It is just
description of what a fundamental quality management system should
be, as well as including the vocabulary used in the standard.
Since it is an international standard, and
words can have different meanings in different languages, it is
necessary to define the words to have a common meaning.
The guideline contains sections on the following:
· Vocabulary
· Fundamentals of quality management systems
· Rationale for quality management systems
· Requirements for quality management systems and requirements for
products
· Quality management system approach
· The process approach
· Quality policy and quality objectives
· Role of top management within the quality management system
· Documentation
· Evaluating quality management systems
· Continual improvement
· Role of statistical techniques
· Quality management systems and other management system focuses
· Relationship between quality management systems and excellence
models
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The most recent edition of ISO 9000 is dated 2005 and is version
(E). This is a crucial document for companies to read and
understand. It is especially important for top management because it
clearly sets forth the focus and intent of the ISO 9000
requirements.
if you are truly going to understand the principles of quality
management systems this is a valuable document to have and read
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ISO 9000 Introduction Course
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Courseware
What
is a Quality Management System?
What is ISO 9001?
What is ISO 9004?
What is ISO 19011? |
