8D Root Cause Analysis

Local not Global

The standard 8D is similar to the Global 8D method used for system-level
defects. However, standard 8D works at the operational and process level.

8D digs deep into the process and operation to find the root cause (basic reason) for a defect or problem. A little time and team effort goes into the 8D method for problem solving.

Beyond the immediate problem

The 8D method looks beyond the immediate cause to assess why a problem work its way into our operation. This should be a "must learn" technique for those companies experiencing recurring customer complaints and returns.

Time required

The 8D method requires more time to complete than the 5 Why method.

The 8D method requires the collection and analysis of quite a bit of data and information. Be sure to allow additional time for investigation and collection of data.

QMS Standards

This method complies with the corrective action requirements of ISO 9001, ISO/TS 16949,  AS 9100 and other quality standards.

Course content

This is an interactive class with workshops and case studies from real life.

You can have this class presented at your business for as little a $65.per person.

Class is one day.

The course includes:

·       INTRODUCTION AND OVERVIEW

·       USING THE TEAM APPROACH

·       DESCRIBING THE PROBLEM 

·       IMPLEMENTING CONTAINMENT ACTION

·       DEFINING ROOT CAUSE

·       VERIFYING CORRECTIVE ACTION

·       IMPLEMENTING PERMANENT ACTIONS

·       PREVENTING RECURRENCE

·       WORKSHOPS

·       CEU and RU credits are awarded